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Privacy Policy

Last updated: May 2025

RGP Labs ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information when you visit rgplabs.com (the "Site") or place an order.

1. Information We Collect

We collect the following categories of information:

Information You Provide

  • Name and contact information (email address, phone number)
  • Shipping and billing address
  • Payment information (processed securely by our third-party payment processor; we do not store full card numbers)
  • Account credentials (email and password if you create an account)
  • Communications you send us (contact form submissions, support emails)

Information Collected Automatically

  • IP address and approximate geolocation
  • Browser type, operating system, and device information
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and fulfilling your orders, including shipping and payment
  • Communicating with you about your orders, account, or inquiries
  • Sending transactional emails (order confirmations, shipping updates)
  • Sending promotional emails if you have opted in (you may unsubscribe at any time)
  • Improving our Site, products, and customer experience through analytics
  • Detecting and preventing fraud or unauthorized activity
  • Complying with legal obligations

3. Third-Party Services

We share your information with third-party service providers only to the extent necessary to operate our business:

  • Payment processors — to securely process credit card and other payment transactions
  • Shipping carriers — to deliver your orders and provide tracking information
  • Analytics providers — to help us understand Site usage and improve our service
  • Email service providers — to send transactional and marketing communications

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of seven years for tax and regulatory compliance.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and shopping cart
  • Remember your preferences and settings
  • Analyze Site traffic and usage patterns
  • Measure the effectiveness of our marketing efforts

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain Site functionality, including the ability to place orders.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over HTTPS, and payment information is handled by PCI-compliant processors. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access — request a copy of the personal data we hold about you
  • Correction — request correction of inaccurate or incomplete data
  • Deletion — request deletion of your personal data, subject to legal retention requirements
  • Opt-out — unsubscribe from marketing communications at any time using the link in any email

To exercise any of these rights, please contact us at support@rgplabs.com. We will respond to verified requests within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. RGP Labs does not sell personal information. To submit a CCPA request, contact us at support@rgplabs.com with the subject line "CCPA Request."

9. Children's Privacy

Our Site and products are not intended for individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected information from a person under 21, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@rgplabs.com.